FAQ

Default solution folder, feel free to edit or delete it.

Will VelociDrone work on the new MAC M1 chipset
We have reports from customers that it is working fine on the new M1 based chipset. 
Thu, 26 Nov, 2020 at 8:57 AM
Installation loop
One of the common problems we see reported is that after downloading the simulator it will then uninstall itself and restart the download. This becomes an e...
Wed, 19 May, 2021 at 4:37 PM
VelociDrone stuck on loading screen at start up
If velocidrone stops on the loading screen it is because it is either unable to send data over your network or it cannot receive data over your network. Bot...
Thu, 20 May, 2021 at 6:59 AM
How to write your technical support request
The biggest issue in solving customers problems quickly is not having sufficient information to provide an effective response to the customers problem. ...
Thu, 24 Jun, 2021 at 10:29 AM
Ports for multiplayer
Velocidrone uses port 80 and 443 for communications with our own server plus for multiplayer it uses the following ports ...  https://doc.photonengine.c...
Wed, 24 May, 2023 at 8:14 AM
Account Deletion
If you wish to delete your account - whether that be for desktop or mobile then the following should be considered: 1. deletion is permanent, we will no...
Fri, 1 Dec, 2023 at 8:49 AM
"Invalid Request Received" when logging into the simulator
This is caused by running an out of date simulator.  Players run into this problem because they make the incorrect assumption that the launcher is just ...
Thu, 11 Jul, 2024 at 4:55 PM