The biggest issue in solving customers problems quickly is not having sufficient information to provide an effective response to the customers problem.
This starts with the customer and this article is designed to help you to understand what our technicians needs to fix your problem quickly.
First despite how frustrated you may be - do not write in capital letters, do not vent your frustration, insult the technician, support staff or the company as your opening request for assistance. A human being is receiving your request and their willingness to want to help you will inevitably be affected by how you approach them initially. The best approach is to be courteous and just politely ask for assistance and you will get exactly what you expect in return.
Secondly do not go with "doesn't work" as your problem description. The technician on the end of this is thinking "ok, what doesn't work" and now your initial response is just going to be questions that you could have answered in your initial contact and saved a whole load of time in getting your problem resolved quickly.
Make sure you include what computer you are using, if possible what CPU, what graphics card, what memory you have and what operating system you are running on. If you don't know just do your best or provide the machine make and model number.
Next explain what you did, what you expected to happen and what actually happened - make sure to include in full any error messages you saw, screen shots are perfect, videos of the problem are even better.
If you make a video - talk on it - explain what is going on as very often even a video can be hard to work out what the issue is without some extra information to support it.
Screenshots can usually be attached to tickets providing they are not enormous in size, videos will always be too large and so upload to youtube and just send us a link to the video.
Lastly, help us to help you, the more you enable us to assist you the quicker we can understand and fix your problem.